FAQ

FREQUENTLY ASKED QUESTIONS (FAQ’S)

 

What do you need to know?

Whether you’re a first time buyer or repeat customer, sometimes you have questions, below are some commonly asked questions, but contact us (info@senchoy.com) if you don’t find the answer you’re looking for.

  • How do I send an inquiry?

As you peruse our website, simply click to feedback and send inquiry to us, or click to the products you want and you may find the inquiry icon located in the every page of all the products.

  • Ordering

What information do I need to know before ordering?

  1. Logo: Make sure you have it available in: PDF, AI, CDR or EPS format
  2. Ideas: Any ideas of what type of item you want
  3. Lead time: When do you need your items?
  4. Quantity: How many of each item will you need?
  5. Price: All of our products must be custom quote, send above information to (info@senchoy.com) for the quote.
  • What’ s your engraving errors policy?

Our standard on engraving is that any spelling mistake on our behalf will be corrected with no cost. However, we understand human errors can occur, so if you can catch an error on information you provide, we would still like to meet you deadline, please contact us for pricing and details.

  • Can you help to make a high resolution graphic / logo if I don’t have?

Absolutely, Feel free to send us any artwork you have, anything is better than nothing, if the artwork is not good enough quality we will help you make it. If you don’t have any artwork to send us, simply let us know what you want and we’ll work from scratch

  • Can I see a proof before I place an order?

Yes, We offer free Adobe PDF proofs that can be sent to you usually within the same day.

  • Can I get samples?

Yes, we offer free samples, we just ask that you cover any express shipping costs, please call or email to arrange.

  • What’s your typical deliver time frame?

We provide a estimate date via email, your delivery time frame depends on your location and how you choose to have it ship

  • How can I get my orders?

We shipping via DHL, FEDEX, TNT, UPS door to door delivery, express does not delivery to PO boxes, so please make sure you provide a street address.

  • What are your payment terms/ options?

For samples need 100% payment, mass production accept 30% deposit, balance before delivery.

We accept pay via T/T, Western Union and Paypal.